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Patient Care during Coronavirus 

As part of the NHS’s efforts to protect you and healthcare workers at this difficult time, Oxfordshire GP practices have changed the way they work in your area.

Kennington Health Centre premises are now a COVID-19 clinic, supporting patients with suspected or confirmed Coronavirus ONLY. Please be assured we are taking every precaution to protect the wider public and staff from the risk of infection. PLEASE DO NOT VISIT THE CLINIC IN PERSON unless you are advised to do so by NHS 111 or a clinician, where appropriate measures will be taken to protect both you and the staff.

If you need advice for any COVID symptoms, please continue to contact 111 online or on the telephone if you don’t have internet access. For any other health condition or symptom you should contact your practice as usual, unless it is outside of normal working hours, then please contact 111, which will direct you to the appropriate out of hours services. If you need to be seen face-to-face by a doctor or nurse, safe arrangements for this appointment will be made at another location.

The most important thing you can do to stay safe, protect your family and protect your NHS doctors and nurses is to follow Public Health advice to stay at home and keep your distance from other people.

Thank you for your understanding and continued support.

OCCG- Botley Medical Centre

 

Complaints/Comments

We take all your comments and complaints very seriously. If you have any concerns about any aspect of our service please let us know. Speak to whomever you feel most comfortable with – a GP, the Practice Manager or our reception staff.

We have a practice complaints procedure as part of the NHS system for dealing with complaints. Please ask at reception if you would like a copy.  If you wish to make a complaint, please do so in writing to the address below:

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Here is a link to our complaints procedure.

Easy To Read Tips on Making a Complaint.

 

Esti Ballestero

Practice Manager
Botley Medical Centre
Elms Road
Botley
OXFORD
OX2 9JS



 
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