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Patient Care during Coronavirus 

As part of the NHS’s efforts to protect you and healthcare workers at this difficult time, Oxfordshire GP practices have changed the way they work in your area.

Kennington Health Centre premises are now a COVID-19 clinic, supporting patients with suspected or confirmed Coronavirus ONLY. Please be assured we are taking every precaution to protect the wider public and staff from the risk of infection. PLEASE DO NOT VISIT THE CLINIC IN PERSON unless you are advised to do so by NHS 111 or a clinician, where appropriate measures will be taken to protect both you and the staff.

If you need advice for any COVID symptoms, please continue to contact 111 online or on the telephone if you don’t have internet access. For any other health condition or symptom you should contact your practice as usual, unless it is outside of normal working hours, then please contact 111, which will direct you to the appropriate out of hours services. If you need to be seen face-to-face by a doctor or nurse, safe arrangements for this appointment will be made at another location.

The most important thing you can do to stay safe, protect your family and protect your NHS doctors and nurses is to follow Public Health advice to stay at home and keep your distance from other people.

Thank you for your understanding and continued support.

OCCG- Botley Medical Centre

 

Patient Rights

Our Responsibility to you:

  • We aim to treat all our patients with courtesy, respect and equality without discrimination; respecting sensitivity and confidentiality.
  • We aim to offer a smooth path to NHS services and encourage patients to inform us when things go wrong.

Your Responsibility to us:

  • We expect you to treat us with courtesy, respect and equality. We take threatening abusive or violent behaviour towards our staff or other patients very seriously. We may exercise the right to remove patients from our list if we find their behaviour unacceptable.
  • Please inform us if you are unable to attend an appointment at the surgery or the hospital. This appointment could be offered to someone else.
  • Inform us of any changes in your personal details – name, address or telephone number.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.



 
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